Maniology

<p>Occasionally, there may be issues with USPS tracking not providing current updates. Generally, orders are processed within a certain timeframe and then shipped. While the tracking number may not show updates immediately, it often will update as &apos;Delivered&apos; out of the blue. If you do not receive your order within 14 business days, we ask that you reach out again for potential reshipment or refund as part of our delivery guarantee.</p>

Occasionally, there may be issues with USPS tracking not providing current updates. Generally, orders are processed within a certain timeframe and then shipped. While the tracking number may not show updates immediately, it often will update as 'Deli

What can I do if my package is still in your office or shows no current tracking information?

Shipping and Delivery

Is it possible to merge purchases made on an unregistered email with a newly created account?

My Account

How do I cancel my order?

Can I add or remove items from my order after it has been placed?

Order Help

What should I do if my order has been sent to an incorrect address?

What should I do if my international order is delayed or if there's a customs issue?

What should I do if my order has been shipped to the wrong state due to a recent move?

What should I do if my package is marked as delivered but I didn’t receive it?

Returns

How do I return my order?

Damaged or incorrectly shipped items

Returns & Exchanges

How do I skip a monthly subscription box?

Can I switch between the MXM subscription and the Express Kit at any time?

Can I buy a subscription box from a specific month if I missed it?

Are stampers and scrapers included in every monthly subscription box?

What happens if I cancel my prepaid subscription plan? Will I still receive all boxes?

Is it possible to purchase a single month's box without the obligation to subscribe for additional months?

When will I receive the next subscription box after skipping a month?

Can I apply discount codes to subscription renewals and what happens if I face issues with the code?

Can I combine my regular order with my subscription box to save on shipping?

Can billing dates be adjusted for subscriptions?

What are the benefits of subscribing to Mani x Me and do you offer any discounts for subscribers?

Mani x Me Subscription

How do I get notified about restocking of items that are currently unavailable?

Will sold-out items be restocked and how can I be alerted?

Do you have tips for successful nail stamping?

If I suggest a plate design, will it be produced?

Can I use nail stamping with gel polish and a gel top coat?

Product Questions

Discounts, Promotions & Exclusions

How do I use my reward points for discounts and subscriptions?

How are birthday rewards earned and when are they available in my account?

What happens if I accidentally redeem rewards or enter the wrong account information?

Loyalty Program & Referral

Ambassador Program

What can I do if my package is still in your office or shows no current tracking information?Updated 9 months ago